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Client Review

LexisNexis Martindale Hubbell; Client Review provides in-house counsel and other sophisticated buyers of legal services with client recommendations of a law firm's client service, quality of legal representation and value for money.

Client Review has been introduced with the needs of sophisticated buyers of international legal services particularly in mind. For many years buyers have requested a reliable resource providing anonymous client feedback and comments on law firms.

The entire Client Review process is facilitated independently by Martindale-Hubbell. At its centre is a straightforward online survey which the clients of a law firm subject to Client Review will complete. The findings and feedback from these surveys are aggregated by Martindale-Hubbell before being forwarded to the subject firm to review. Responses and feedback are not attributed to individual respondents.

Overview

Client Review is a client feedback programme facilitated independently and anonymously by Martindale-Hubbell on behalf of its law firm members;

MH member firms nominate their client references within the secure online Client Service Centre (CSC);

Client References are sourced either from:

  • The subject law firm (they are 'nominated';) or
  • Directly from International in-house counsel community ('client sourced';)

Nominated clients references are approached by Martindale-Hubbell and asked to complete the short online Client Review survey;

Within this survey, clients are asked whether they recommend the subject firm in a number of 'service' and 'delivery' areas such as;
  • Client service, quality of legal representation, and value for money
  • Geography, practice area and industry sector

Responses are returned to MH and aggregated (to keep responses anonymous).