Client Review is a client feedback programme facilitated independently and anonymously by Martindale-Hubbell on behalf of its law firm members;
MH member firms nominate their client references within the secure online Client Service Centre (CSC);
Client References are sourced either from:
- The subject law firm (they are 'nominated';) or
- Directly from International in-house counsel community ('client sourced';)
Nominated clients references are approached by Martindale-Hubbell and asked to complete the short online Client Review survey;
Within this survey, clients are asked whether they recommend the subject firm in a number of 'service' and 'delivery' areas such as;
- Client service, quality of legal representation, and value for money
- Geography, practice area and industry sector
Responses are returned to MH and aggregated (to keep responses anonymous).